Our customers are important to us. Protecting our customers products by keeping items secure is a main priority. Please review the following to understand how we process and safeguard products shipped & delivered to you. By using any of our services you acknowledge that you have read and understand the practices contained in this Shipping & delivery Policy.
SHIPPING
All orders are shipped from Rotterdam, Netherlands. While orders are typically shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
FOI MONDI is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped – we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact info@foimondi.com and we will try our best to assist you with this matter.
INTERNATIONAL ORDERS
All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country’s import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.
DELIVERY
Once an order is placed it cannot be canceled. Once the order is received, you can send the item(s) back by following our return policy. Please allow at least 3-5 business days for order processing and verification.
For international orders, please allow at least 5-7 business days for order processing and verification. Please note that you are responsible for paying the delivery costs at checkout (including costs of return). Clan de Banlieue will not calculate, invoice or collect any taxes, duties, import fees or charges other than shipping costs at checkout.
Purchased items will be delivered worldwide by our delivery service PostNL. As soon as your order has been shipped, you will receive a confirmation with a track and trace number. We can not be held responsible for late deliveries, because we do not have control over this.
We are unable to combine shipping on multiple orders.
If you have any questions about this SHIPPING & DELIVERY policy, please contact us by email: info@foimondi.com