FAQs
Products
Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.
We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or if you want further advice, please get in touch with us via phone or mail.
Orders & delivery
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.
If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you’ve received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
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Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.
Deliveries within the Netherlands and Belgium:
All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days.
Deliveries in all other countries:
Depends on your shipping address. Contact us for more detailed information about the delivery time.
At Foi Mondi we offer the following shipping costs:
The Netherlands and Belgium: € 7,95 (Free shipping over €60)
All other countries: Depends on your location. Contact us for more information.
If you place an order outside the EU or the United States, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.
Returns
Our returns policy allows you to return products unused within 14 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Foi Mondi labels attached and in the original packaging.
For hygiene reasons, underwear briefs, bodies, swimwear and pierced jewellery cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
You have 14 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Return costs are not covered by Foi Mondi.
Fill in the return form on our website. After confirming your return, we will send you the return instructions. Please be aware that you will have to pay for the return costs.
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Foi Mondi cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly. Please keep in mind holiday periods might require extra processing time.
We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account/credit card that was used to place the order.
The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.
We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.
Please note that return shipments are at your own expense.
We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we’ll provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will need authorization to ship back a damaged product.
Payments
You can pay for your order with the following options:
iDeal
Your invoice is always included in the order confirmation email. You can also find the invoice in your Foi Mondi account. If you can’t find the invoice, don’t hesitate to contact us so we can send a new copy to you.
If you returned your order and selected ‘money refund’, we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.
Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.
Account
If you want to place an order, a Foi Mondi account is not necessary. You can check out as a guest.
A Foi Mondi account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.
Click ‘My account’ in the top right of our website. In order to register, all fields with a star need to be filled in.
We can delete your account whenever you want. Send us an email at info@foimondi.com and we’ll delete your account.
